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Customer Service Excellence - CLS-00013122
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Course data
Customer Service Excellence
Assessments
Pre Assessment
Post Assessment
Training Manual
Customer Service Training Manual
Videos
What not to do - Poor Customer Service
Starbucks Customer Service Attitude
Bad call vs Good call
Tone, Voice and What you say
8 ways to say 'No' to your customer
Case Studies and Discussions
Customer Service Perception
Lego - Air Transat - Apple Case Studies
Improve phone statements
Shared notes
Shared Notes - Day 1
Additional reading and resources
Starbucks Customer Lifetime Value
Starbucks CLV Infographic
8 Common complaints and how to resolve them
5 Examples of Great Email Replies to Customer Complaints
The Omnichannel Customer Experience
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Course info
Customer Service Excellence - CLS-00013122
Teacher:
Jolly Thomas
Skill Level
:
Beginner